Through our engaging and proven training and learning experiences, we help you unlock talent to deliver exceptional customer experiences, harness the benefits of change, build resilience and foster the highest levels of employee engagement and maximise productivity. Helping people to shine sits at the core of who we are and what MGI Learning is all about.
Shona Scott
MGI Learning MD and Co-founder
Our training solutions
Our crafted learning experiences focus on the key areas your people need to thrive whatever comes their way at work. Discover more about the results your business can achieve by selecting one of our solutions below.
Transformational Change Programmes
Transformational changes in business usually involve three main aspects…
Customer Service Excellence
Deliver outstanding customer experiences consistently with a Toolkit created by Mary Gober, expert in the field of customer service
Resilience & Wellbeing
Thrive in the current environment by building higher levels of resilience and safeguarding wellbeing
Thriving Through Change
Transformational blueprint to successfully navigate the choppy waters of change
Positive High Trust Culture
Establish an enviable culture based on collaboration, respect and openness
MGI Learning Online
Online learning courses from MGI are presented in highly engaging and easy to follow Learning Journeys
High Performance Coaching
Achieve more and enjoy the satisfaction of success through a powerful coaching programme
Who we have helped
Superdrug
High street brand Superdrug wanted to make its customer service stand out. Research had informed them that 35% of customer complaints could be resolved with …
Australia Post
We partnered with Australia Post to engage and empower their people, equipping them with the tools and techniques to enable them to focus positively on what they can do …
Jetstar
Jetstar asked us to design and facilitate a training programme that enabled team members to deliver exceptional service to customers. They have now transformed …
Network Homes
We provided Network Homes with specific support for their new ‘People & Culture’ agenda which has driven significant improvements in employee engagement, …
Optivo
MGI Learning continues to work in partnership with Optivo, one of the biggest housing associations in the UK, to transform organisational culture and customer …
Qantas
Following the initial success of the programme for new Cabin Crew we broaden access to include Contact Centre staff, Engineering, Customer Care, On-line Sales, …
