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Customer Services training for exceptional customer experiences
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Psychology-based training to support successful business change
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Resilience and wellbeing training to equip your people to thrive
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Our Learning Solutions

Our crafted learning experiences focus on the key areas your people need to thrive whatever comes their way at work. Discover more about the results your business can achieve by exploring our training solutions below.

Customer Service Excellence

Deliver outstanding customer experiences consistently with a Toolkit created by Mary Gober, expert in the field of customer service
 
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Transformational Change

Transformational changes in business usually involve three main aspects...
 
 
 
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Management Development

An inspiring, tailored programme to motivate and empower your managers to lead thriving, highly productive teams
 
 
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Positive High Trust Culture

Establish an enviable culture based on collaboration, respect and openness
 
 
 
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Resilience & Wellbeing

Thrive in the current environment by building higher levels of resilience and safeguarding wellbeing
 
 
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High Performance Coaching

Achieve more and enjoy the satisfaction of success through a powerful coaching programme
 
 
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Built on 20 years of experience

Trusted by organisations large and small

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Why us
Who we are
Our customers

What our customers say...

I think Mary Gober International is the best customer service programme I have ever come across. I love the way it’s about people focusing on how to make a difference, really focusing on the customer.
Paul HackettCEO, Optivo
Mary Gober International helped us achieve our goals in two key ways. The first was by strengthening the mindset of our frontline people, focusing them on what they could control and moving them towards a more positive space. Secondly, they improved the way we communicate with our customers.
Helen GrayHead of National Product & Service Delivery, Qantas Domestic
When teams have been through Gober, they really come into work with enthusiasm and shared language and as teams interact with each other, we really see the benefit of people having that shared language and shared ideas about customer service.
Paul HackettCEO, Optivo
Absolutely I would recommend Mary Gober. We’ve enjoyed the journey with them. They’ve listened to us, the staff can connect with our travellers in a way that’s warm and empathetic, and Mary Gober listened to that, which was most important to us.
Cath StoneHead of Group, Jetstar Airways Customer Strategy
I really loved the training because not only I learnt things for everyday work here at Jetstar, it also helped me on a personal level and also provided me with the tools to support and coach my team.
Shevaun DeanCabin Manager, Jetstar Airways
The programme has given me the ability to deliver information in a positive way to my clients, no matter the outcome.
Training participantAustralia Post
The feedback has been amazing…they loved the facilitators, they’ve loved the content and I’ve had at least one person say it’s been life changing for them.
Nicola ThornCabin Crew Manager, Jetstar Airways
It will enable us to put the customer at the centre of everything we do.
Training participantAustralia Post
Game changing for our employees and our customers.
Training participantAustralia Post
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