Qantas
One of our Australian launch customers was Qantas. We started working with new Cabin Crew recruits and based on the results from these groups, the decision was made to roll out a programme to all Crew.
The success of the programme led us to work with other departments within Qantas which included Contact Centre staff, Engineering, Customer Care, On-line Sales, Safety, Loyalty, Commercial Planning and Crew based in New Zealand, USA and Dubai.
Our latest programme is called ‘Creating Connections’ and is being attended by Domestic Crew, Ground Staff and Lounges and international Crew and Ground Staff in Australia, New Zealand and the UK. Additionally, Qantas continues to partner with MGI Learning as part of their embedding programme. They recognise that bringing staff together annually helps to keep their service culture alive.
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Following the initial success of the programme for new Cabin Crew we broaden access to include Contact Centre staff, Engineering, Customer Care, On-line Sales, …
