Jetstar
Jetstar engaged with MGI Learning to design and facilitate a training programme enabling team members to deliver exceptional service to customers.
The new bespoke programme created especially for Jetstar was named ‘Let’s Connect‘. The programme was not just a tailored training experience, it was about connecting Jetstar’s Head Office with their front-line teams, connecting their people with their values and most importantly, connecting their people with their customers. Watch the video to learn more about how Jetstar has transformed their service using MGI Learning programmes and the successes that have followed.
I really loved the training - not only did I learn things for every day work here at Jetstar but it also helped me on a personal level and also provided me with the tools to support and coach my team. I’d recommend it to anybody!
Free 30 minute consultation
Interested and want to know more? Our free 30 minute consultations explore how we can help you to achieve your goals.
More Client Successes
Superdrug
High street brand Superdrug wanted to make its customer service stand out. Research had informed them that 35% of customer complaints could be resolved with …
Australia Post
We partnered with Australia Post to engage and empower their people, equipping them with the tools and techniques to enable them to focus positively on what they can do …
Jetstar
Jetstar asked us to design and facilitate a training programme that enabled team members to deliver exceptional service to customers. They have now transformed …
Network Homes
We provided Network Homes with specific support for their new ‘People & Culture’ agenda which has driven significant improvements in employee engagement, …
Optivo
MGI Learning continues to work in partnership with Optivo, one of the biggest housing associations in the UK, to transform organisational culture and customer …
Qantas
Following the initial success of the programme for new Cabin Crew we broaden access to include Contact Centre staff, Engineering, Customer Care, On-line Sales, …
