Three ways to use language to improve customer collaboration
The goal of any customer service professional is to ensure their customer is happy and receives a positive outcome. Demonstrating that you want to make
The goal of any customer service professional is to ensure their customer is happy and receives a positive outcome. Demonstrating that you want to make
As we move through 2021, there is a clear opportunity to transform the way organisations provide service to their customers. Customer service leaders across all
Our mindset is at the heart of everything we think, feel, say and do and impacts every aspect of our personal and working lives. It’s
“Coming together is the beginning. Keeping together is progress. Working together is success.” Henry Ford When talented people with shared ambitions and a strong sense
Organisational change can impact expectations, ways of working, policy, systems and process. So how can you ensure your people are well equipped to effectively handle
The impending return to the workplace will present a mixed bag of emotions across the UK’s workforce, as well as unprecedented challenges for leaders looking
The drive for recovery is gathering a head of steam. Making sure we really stand out to our customers and show them that we are
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