The success of any transformational change programme is clearly contingent upon the engagement and buy-in from the people who will be a part of that …
Two Defining Steps to Support Transformational Change Read More »
One of the most important aspects of a successful, long-lasting training programme lies in the ability of every learner to buy into the reasons behind …
One thing we know is true here at MGI Learning, is that significant business metric improvements are born from effective training. We mean more than …
How to Effectively Embed Training into Team Culture Read More »
If you lift the lid on your customer service team today, to listen to exactly what they think about the service they provide to your …
How Are Your Team Thinking About Customers? 12 Questions To Ask… Read More »
Our training and proven approach to improving employee engagement, increasing customer satisfaction and building better teams is founded on the principle that “Everything you think, …
The World Spins on Service – Thoughts From MGI Learning Read More »
The goal of any customer service professional is to ensure their customer is happy and receives a positive outcome. Demonstrating that you want to make …
Three Ways to Use Language to Improve Customer Collaboration Read More »
As the future of training is changing from the dramatic world events of the last year, it’s a good time for leaders to embrace the …
The Four Vital Ingredients for Long-term Training Impact Read More »
Equipping your people with skills for optimum wellbeing, resilience and success in the workplace. As the UK’s workforce continues to navigate the opportunities and challenges …
As we move forward into 2021 and beyond, there is a huge opportunity to positively transform experiences for our people and customers. Customer services professionals …
The Winning Formula for a Thriving Customer Services Team Read More »
As we move through 2021, there is a clear opportunity to transform the way organisations provide service to their customers. Customer service leaders across all …
Building strong customer relationships – acknowledging feedback in the right way Read More »
