Simple yet effective: harness the power of the “Anything else” question
When it comes to delivering a positive conclusion to any customer service communication, the “Is there anything else I can help you with?” question is
When it comes to delivering a positive conclusion to any customer service communication, the “Is there anything else I can help you with?” question is
Having the confidence and ability to excel in our language and actions in everyday situations is a valuable skill and the key to achieving outstanding
If you lift the lid on your customer service team today, to listen to exactly what they think about the service they provide to your
Our training and proven approach to improving employee engagement, increasing customer satisfaction and building better teams is founded on the principle that “Everything you think,
The goal of any customer service professional is to ensure their customer is happy and receives a positive outcome. Demonstrating that you want to make
As we move forward into 2021 and beyond, there is a huge opportunity to positively transform experiences for our people and customers. Customer services professionals
As we move through 2021, there is a clear opportunity to transform the way organisations provide service to their customers. Customer service leaders across all
Why it’s vitally important your Customer Service teams are well equipped to handle situations when they don’t know the answer straightaway. Having appropriate language and
Why do customers do the things they do? What makes them satisfied or dissatisfied with your service? What makes them happy or irritated and angry?
Have you ever considered the power of saying yes to customers? In our experience, the power of this simple affirmation – that we can do
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