Articles
Simple yet effective: harness the power of the “Anything else” question
When it comes to delivering a positive conclusion to any customer service communication, the “Is there anything else I can help you with?” question is
Five building blocks your people need to successfully embrace organisational change
The emergence of new digital technologies, the changing nature of the workforce and even the effects of the pandemic have created new opportunities as well
Building “resilience muscle” to thrive
Taking the opportunity to learn when we face times of change, challenge or even adversity in our working lives can differentiate how we manage to
Four Key Characteristics Your People Need to Excel at Work
There are four essential building blocks that underpin a positive, high trust culture where collaboration, problem solving and great teamwork combine to drive innovation and
Six characteristics of high impact customer service communications
Having the confidence and ability to excel in our language and actions in everyday situations is a valuable skill and the key to achieving outstanding
Two defining steps to support transformational change
The success of any transformational change programme is clearly contingent upon the engagement and buy-in from the people who will be a part of that
How to get buy-in to training from your team
One of the most important aspects of a successful, long-lasting training programme lies in the ability of every learner to buy into the reasons behind
How to effectively embed training into team culture
One thing we know is true here at MGI Learning, is that significant business metric improvements are born from effective training. We mean more than
How are your team thinking about customers? 12 questions to ask…
If you lift the lid on your customer service team today, to listen to exactly what they think about the service they provide to your
