Articles
The world spins on service – thoughts from MGI Learning
Our training and proven approach to improving employee engagement, increasing customer satisfaction and building better teams is founded on the principle that “Everything you think,
Three ways to use language to improve customer collaboration
The goal of any customer service professional is to ensure their customer is happy and receives a positive outcome. Demonstrating that you want to make
The four vital ingredients for long-term training impact
As the future of training is changing from the dramatic world events of the last year, it’s a good time for leaders to embrace the
A clear pathway from ‘not coping’ to ‘thriving’
Equipping your people with skills for optimum wellbeing, resilience and success in the workplace. As the UK’s workforce continues to navigate the opportunities and challenges
The winning formula for a thriving customer services team
As we move forward into 2021 and beyond, there is a huge opportunity to positively transform experiences for our people and customers. Customer services professionals
Building strong customer relationships – acknowledging feedback in the right way
As we move through 2021, there is a clear opportunity to transform the way organisations provide service to their customers. Customer service leaders across all
The ace up your sleeve – “What I can do Is…”
Why it’s vitally important your Customer Service teams are well equipped to handle situations when they don’t know the answer straightaway. Having appropriate language and
The power of an optimal mindset
Our mindset is at the heart of everything we think, feel, say and do and impacts every aspect of our personal and working lives. It’s
Building stronger relationships in the workplace
“Coming together is the beginning. Keeping together is progress. Working together is success.” Henry Ford When talented people with shared ambitions and a strong sense
