Articles
Is your organisation truly customer-focused?
When we talk to our customers it’s often clear that a key strength they seek to develop in their customer service teams is an innate
How company values can underpin excellent customer service
Following on from our recent blog where we looked at ways in which company values can offer a clear pathway through transformational change, it’s equally
Long term planning for successful collaboration across a hybrid workplace
It’s clear we are seeing a permanent shift towards hybrid working in the aftermath of lockdown when employees showed they can be equally as productive
How company values can offer a guiding light through transformational change
… Accountable … Collaborative … Innovative … Respectful … Inclusive … Honest … Trusted….Committed … Caring … Considerate … Creative … Professional…. Underpinning any
Three steps to excel in written communications
Consistent, effective written communication is a key foundational skillset for everyday internal and external business documents and directly reflects your company’s overall ethos and values.
Take stock, act now and equip your people to flourish
The pandemic has been transformational in so many ways, and from our discussions across many sectors most people can identify and be grateful for at
How to cultivate a high trust culture
Observing how people behave and speak with each other, their customers and suppliers provides a great barometer to gauge levels of positivity and trust in
Six steps to excel at handling customer complaints
As we all know, when handled effectively, complaints can present us with powerful opportunities to build strong relationships and customer loyalty while also improving our
Five steps to a compelling customer service wrap up
As Customer Service professionals, we can acknowledge the importance of delivering a clear and specific wrap up to every service interaction so that we inspire
