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Two Defining Steps to Support Transformational Change
The success of any transformational change programme is clearly contingent upon the engagement and buy-in from the people who will be a part of that …
How to Get Buy-in to Training From Your Team
One of the most important aspects of a successful, long-lasting training programme lies in the ability of every learner to buy into the reasons behind …
How to Effectively Embed Training into Team Culture
One thing we know is true here at MGI Learning, is that significant business metric improvements are born from effective training. We mean more than …
How Are Your Team Thinking About Customers? 12 Questions To Ask…
If you lift the lid on your customer service team today, to listen to exactly what they think about the service they provide to your …
The World Spins on Service – Thoughts From MGI Learning
Our training and proven approach to improving employee engagement, increasing customer satisfaction and building better teams is founded on the principle that “Everything you think, …
Three Ways to Use Language to Improve Customer Collaboration
The goal of any customer service professional is to ensure their customer is happy and receives a positive outcome. Demonstrating that you want to make …
The Four Vital Ingredients for Long-term Training Impact
As the future of training is changing from the dramatic world events of the last year, it’s a good time for leaders to embrace the …
A Clear Pathway From ‘Not Coping’ to ‘Thriving’
Equipping your people with skills for optimum wellbeing, resilience and success in the workplace. As the UK’s workforce continues to navigate the opportunities and challenges …
The Winning Formula for a Thriving Customer Services Team
As we move forward into 2021 and beyond, there is a huge opportunity to positively transform experiences for our people and customers. Customer services professionals …
Building strong customer relationships – acknowledging feedback in the right way
As we move through 2021, there is a clear opportunity to transform the way organisations provide service to their customers. Customer service leaders across all …
The Ace Up Your Sleeve – “What I Can Do Is…”
Why it’s vitally important your Customer Service teams are well equipped to handle situations when they don’t know the answer straightaway. Having appropriate language and …
The Power of an Optimal Mindset
Our mindset is at the heart of everything we think, feel, say and do and impacts every aspect of our personal and working lives. It’s …
